Cancelations by Us:

On very rare occasions, Wine Country Tour Shuttle must cancel all or part of a tour, including in response to insufficient sales. If we cancel the entire tour, you will receive a full refund. If we cancel a portion of the tour due to weather or other reasons beyond our control, or if you, for any reason whatsoever (including getting lost from the group), do not participate in all or part of the tour, we will not be required to make any refunds. For other partial cancellations, you will receive a refund for the value of the canceled portion, with value to be determined by us in a fair and equitable manner.

Customer Cancelations / Missed Tours:

To obtain a 50% refund, we require written notice (simply reply to the email we sent you) for a refund request at least 72 hours prior to the start of the tour you booked. Sorry! No Refunds for missed tours. If you just missed the tour you can try to get a taxi at your expense to the first winery. If you wish to change the date or time of your tour, we can do so for a $15 change fee per person with 72 hours written notice as well. No refunds on Alcatraz/Wine Country Combos. Please try not to miss our great wine country tours! We are not interested in your partial refund as much as we are interested in your attendance as it gives us great joy to show you what we have prepared for you!

Missing the 8:15am Napa Tour and Going on the later Sonoma Experience Tour:

If you miss the Napa Experience Tour then you can go on stand-by for the later Sonoma Expereience Tour for $15 per person change fee. We cannot reserve you on that tour as we reserve the right to sell other/new customers at the higher regular price. 3 minutes prior to the tour departure time, if seats are available then we can offer you the seat on the Sonoma Tour.

Tours depart on time!:

Please accept this friendly reminder that the Napa Experience Tour needs to depart no later than 8:16am. The Sonoma Experience Tour needs to depart no later than 10:01am. Please time your parking and travel time accordingly. Should you be late and miss the tour, please see the Missed Tours section above. If you need help finding us, please call 415-722-8677 and then try 415-513-5400. Further, even if you have already checked in for the tour with one of our staff members and you decide you need to separate from us for bathroom, coffee or whatever - - the tour is still going to depart on-time without you. Sorry, no refunds for those that separate from the tour or fail to comply with our tour departure times.

Alcatraz Combo Tours are Sold as Final:

If you booked an Alcatraz Combo tour as part of your Wine Country Tour then the entire tour package is sold as final. No refunds will be given on Alcatraz Combo Wine Country Tours.

Privacy Policy:

Wine Country Tour Shuttle respects your privacy and will keep your personal information private. We never give out any information to third-parties. Personal information is defined as information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. We never keep credit card number information on file for any reason.

Sale Pricing:

Although on rare occassions, Wine Country Tour Shuttle reserves the right to offer sales and pricing discounts on an as needed basis. No price difference refunds will be granted to any prior reservations.

Tour Interruption:

Although on rare occassions, San Francisco Shuttle Tours/Wine Country Tour Shuttle assumes no responsibility for delays caused by weather, breakdowns, traffic conditions, accidents and/or other conditions beyond our control.